Privacy Policy

Effective date: 10 November 2025

TrueSource Nutrition & Coaching Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling personal data in a transparent, lawful, and secure manner. This page explains how we collect, use, and protect your information, as well as the terms under which our website, programmes, and services are provided.

TrueSource Nutrition & Coaching Ltd is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Privacy Policy

1.1 Information we collect

We may collect and process the following categories of personal data:

  • Identity & Contact Information: name, email address, telephone number
  • Account Information: login credentials and account preferences (where applicable), member details
  • Health & Lifestyle Information: information you voluntarily provide for coaching or programme personalisation, nutritional targets, dietary preferences, fitness goals, progress photographs, lifestyle information. This may constitute special category health data under UK GDPR.
  • Payment Information: payments are processed securely by third-party providers (such as Stripe or PayPal); we do not store full credit or debit card details on our servers. We retain limited transaction information necessary for accounting, record-keeping, and customer support purposes.
  • Technical & Usage Data: IP address, browser type, device information, pages visited, and interactions with our website (via cookies and analytics)

1.2 How We Collect Information

We collect information when you:

  • Complete forms on our website
  • Register for an account or membership
  • Purchase products or digital content
  • Download free resources or lead magnets
  • Subscribe to email communications
  • Interact with our website via cookies and analytics tools (e.g. Google Analytics)

1.3 Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contract: to provide services, memberships, programmes, and digital products
  • Legitimate Interests: to improve our website, services, platform and user experience
  • Consent: For marketing communications and processing of health-related information where required. You may withdraw consent at any time.
  • Legal Obligation: To comply with tax, accounting, fraud prevention, and regulatory requirements.

Email Marketing & Lead Magnets

When you download a free resource, guide, or other lead magnet, we collect your email address to:

  • Deliver the requested content
  • Provide related educational material
  • Send promotional content where you have explicitly opted in

You will only receive marketing emails if you actively consent.

You may unsubscribe at any time using the link provided in emails.

1.4 How We Store and Protect Data

  • Personal data is stored securely using encrypted systems and access-controlled platforms
  • We retain data only for as long as necessary to provide services and meet legal obligations
  • We take reasonable technical and organisational measures to protect your information

Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or other legally approved transfer mechanisms.

1.5 Sharing of Personal Data

We do not sell personal data.

We may share limited data with trusted third parties who assist in operating our business, including:

  • Website hosting providers
  • Payment processors
  • Email marketing platforms
  • Analytics providers
  • Technical service providers
  • Professional advisers (legal or accounting)

All third parties are required to process data securely and only for specified purposes.

1.6 Data Retention

We retain personal data only as long as necessary for its intended purpose.

  • Membership and account data may be retained for up to 6 years after termination for legal, tax, and accounting purposes.
  • Marketing data is retained until you withdraw consent.
  • Health-related data is retained for the duration of membership and up to 6 years thereafter for record-keeping and legal protection.

You may request deletion of your personal data, subject to legal obligations.

1.7 Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Encrypted systems
  • Secure hosting
  • Access controls
  • Regular security monitoring

While we take reasonable precautions, no system can guarantee absolute security.

1.8 Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure (subject to legal obligations)
  • Restrict or object to processing
  • Withdraw consent for marketing
  • Request transfer of your data
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact:
📧 info@truesourceuk.co.uk

3. Terms & Conditions of Use

By accessing or using this website and any associated services, you agree to the following:

  • All content, programmes, recipes, and materials are for personal use only
  • Content may not be copied, redistributed, or resold without written permission
  • We reserve the right to modify or discontinue content, services, or memberships
  • We may suspend or terminate access where terms are breached
  • All intellectual property remains the property of True Source Nutrition & Coaching Ltd

These terms are governed by the laws of England and Wales.

Website & Services Disclaimer

The information provided by Truesource Nutrition & Coaching Ltd on this website, within memberships, programmes, ebooks, meal plans, workout plans, and all associated materials is for educational and informational purposes only.

Nothing on this website constitutes medical advice, diagnosis, or treatment.

Although content is created using evidence-based principles and professional knowledge in sport and exercise science, we are not medical practitioners. You should consult a qualified healthcare professional before beginning any exercise programme, nutritional plan, or lifestyle change, particularly if you have any pre-existing medical condition.

Participation in workouts, use of meal plans, calorie targets, nutritional guidance, or any other content is undertaken entirely at your own risk.

To the fullest extent permitted by law, Truesource Nutrition & Coaching Ltd shall not be liable for any injury, illness, loss, or damage resulting from the use or misuse of any information, programme, or service provided.

Results Disclaimer

Individual results will vary.

We do not guarantee specific outcomes including, but not limited to, fat loss, muscle gain, strength improvements, or health improvements. Success depends on numerous factors including consistency, adherence, lifestyle, genetics, and individual circumstances.

Digital Products & Membership Access

All digital products, memberships, and online services are provided on an “as is” basis.

We reserve the right to modify, update, suspend, or discontinue any part of the website, membership content, or digital products at any time without notice.

We do not guarantee uninterrupted or error-free access to the website or its services.

Third-Party Links

This website may contain links to third-party websites. We accept no responsibility for the content, terms, or privacy practices of those websites.

Intellectual Property

All content on this website, including text, graphics, logos, downloads, programmes, recipes, and materials, is the property of Truesource Nutrition & Coaching Ltd and may not be copied, reproduced, distributed, or resold without prior written consent.

Age Restriction

Our services are intended for individuals aged 18 years or over. By using this website or purchasing our services, you confirm that you meet this age requirement.

Contact

If you have any questions regarding this disclaimer, please contact:

info@truesourceuk.co.uk