Effective date: 10 November 2025 – Updated 27 May 2026
TrueSource Nutrition & Coaching Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling personal data in a transparent, lawful, and secure manner. This page explains how we collect, use, and protect your information, as well as the terms under which our website, programmes, and services are provided.
TrueSource Nutrition & Coaching Ltd is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Privacy Policy
1.1 Information we collect
We may collect and process the following categories of personal data:
- Identity & Contact Information: name, email address, telephone number
- Account Information: login credentials and account preferences (where applicable), member details
- Health & Lifestyle Information: information you voluntarily provide for coaching or programme personalisation, nutritional targets, dietary preferences, fitness goals, progress photographs, lifestyle information. This may constitute special category health data under UK GDPR.
- Payment Information: payments are processed securely by third-party providers (such as Stripe or PayPal); we do not store full credit or debit card details on our servers. We retain limited transaction information necessary for accounting, record-keeping, and customer support purposes.
- Technical & Usage Data: IP address, browser type, device information, pages visited, and interactions with our website (via cookies and analytics)
1.2 How We Collect Information
We collect information when you:
- Complete forms on our website
- Register for an account or membership
- Purchase products or digital content
- Download free resources or lead magnets
- Subscribe to email communications
- Interact with our website via cookies and analytics tools (e.g. Google Analytics)
Where enabled, our Progressive Web Application (PWA) may collect anonymised usage data including the number of app installations and sessions initiated from the app. This data is used solely to understand how members engage with the platform and to improve the user experience. We may also use UTM tracking parameters to identify visits originating from the PWA within Google analytics. This data is processed accordance with googles privacy policy and our existing analytics disclosure.
1.3 Lawful Basis for Processing
We process personal data under the following lawful bases:
- Contract: to provide services, memberships, programmes, and digital products
- Legitimate Interests: to improve our website, services, platform and user experience
- Consent: For marketing communications and processing of health-related information where required. You may withdraw consent at any time.
- Legal Obligation: To comply with tax, accounting, fraud prevention, and regulatory requirements.
Email Marketing & Lead Magnets
When you download a free resource, guide, or other lead magnet, we collect your email address to:
- Deliver the requested content
- Provide related educational material
- Send promotional content where you have explicitly opted in
You will only receive marketing emails if you actively consent.
You may unsubscribe at any time using the link provided in emails.
1.4 How We Store and Protect Data
- Personal data is stored securely using encrypted systems and access-controlled platforms
- We retain data only for as long as necessary to provide services and meet legal obligations
- We take reasonable technical and organisational measures to protect your information
Some of our service providers are located outside the United Kingdom. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or other legally approved transfer mechanisms.
Our Progressive Web Application (PWA) may store limited data locally on your device to enable offline functionality and improve performance. This may include cached content and session information. This data remains on your device and is not transmitted to our servers unless you are actively using the platform. You can remove locally stored data by uninstalling the PWA or clearing your browsing cache.
1.5 Sharing of Personal Data
We do not sell personal data.
We may share limited data with trusted third parties who assist in operating our business, including:
- Website hosting providers
- Payment processors
- Email marketing platforms
- Analytics providers
- Technical service providers
- Professional advisers (legal or accounting)
- Designated coaches within partner organisations, where you have joined through a Team or Corporate Membership and explicit consent has been given (see Section 1.9)
- Account Holders of Team or Corporate Memberships under which your account is registered, for the limited administrative purposes described in Section 1.10
All third parties are required to process data securely and only for specified purposes.
1.6 Data Retention
We retain personal data only as long as necessary for its intended purpose.
- Membership and account data may be retained for up to 6 years after termination for legal, tax, and accounting purposes.
- Marketing data is retained until you withdraw consent.
- Health-related data is retained for the duration of membership and up to 6 years thereafter for record-keeping and legal protection.
You may request deletion of your personal data, subject to legal obligations.
1.7 Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Encrypted systems
- Secure hosting
- Access controls
- Regular security monitoring
While we take reasonable precautions, no system can guarantee absolute security.
1.8 Data Sharing with Assigned Coaches
Where you join Truesource via a Team or Corporate Membership that includes the Coach Dashboard feature, a designated coach within your organisation will have visibility of certain limited information relating to your training activity within the platform.
The only information accessible to your coach through the dashboard is:
- Your name as displayed on your account
- Workout sessions you have marked as complete within the assigned programme
- Your overall programme completion percentage
Information NOT Shared with Your Coach:
- Nutrition tracking data, calorie or macronutrient logs
- Body weight, body composition, or progress photographs
- Health or lifestyle information you voluntarily provided
- Private messages
- Account or payment information
Lawful Basis for Sharing – We share this information on the basis of your explicit consent, obtained at the point you joined the Team or Corporate Membership. Where this consent is given on your behalf by a parent or guardian for users under 18, additional safeguards apply.
Withdrawing Consent – You may withdraw consent to coach visibility at any time by contacting us at Support@truesourceuk.co.uk. Once consent is withdrawn, the coach will no longer have visibility of your data within 7 working days. Withdrawal of coach visibility does not affect your membership status.
1.9 Information Shared with Team & Corporate Account Holders
Where you join Truesource as a user under a Team or Corporate Membership administered by a third party Account Holder (such as a sports club, gym, or employer), the Account Holder will have access to certain information necessary to administer the membership.
Information Accessible to Account Holders
- Your name and the email address you registered with
- The fact that your account is active or inactive
- The seat allocation status of your account under the parent membership
Account Holders do not have access to any personal, health, training, nutrition, or progress data you create or store within the platform. This data remains private to you.
Account Holders are required under our Terms to keep the limited information they receive about you confidential and to use it only for the purposes of administering the membership.
If you have concerns about how an Account Holder is handling your information, please contact us at Support@truesourceuk.co.uk and we will investigate.
1.10 Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (subject to legal obligations)
- Restrict or object to processing
- Withdraw consent for marketing
- Request transfer of your data
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact:
📧 info@truesourceuk.co.uk
